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Toasty Products Ltd and Toastyfresh

Order Amendments & Cancellation Policy

We operate an Order Amendment and Cancellation Policy.  Toastyfresh Express range orders are dispatched within 3 to 8 working days from placement of order.  Other Toastyfresh food products are manufactured to order immediately following placement of order.


Additionally to this we operate a complaints procedure which covers any customer complaints.


Please Note: We do not supply non-commercial businesses.  Export enquiries are handled separately.


Changing or cancelling an order?

Should you wish to cancel or amend an order please contact us immediately.  When an order has been accepted and production commenced Toasty Products Ltd cannot accept cancellations however amendments may be accommodated.


If you wish to increase the quantities of your order and the order has not yet been dispatched, we will happily take payment of the extra items and send the frozen food products out together.  If your order has been dispatched, we cannot add anymore items and you will be required to place an additional order.


Should you wish to delay delivery of your order every effort will be made to accommodate your request however there may be a charge for frozen storage of manufactured items.


Complaints Procedure or Faulty Goods?

We operate a customer complaints procedure to ensure that customer complaints are dealt with promptly and that any complaint is properly investigated and recorded so that trends can be monitored and appropriate remedial actions can be taken.


Should you feel the need to raise a complaint, please email us in the first instance with your comments. We will then log the complaint and send you a written letter to acknowledge the receipt of your complaint.


All complaints are aimed to be closed out within 7 working days, however this may take longer if external analysis is required.


It is our company policy to ensure customer complaints do not arise by providing enough information prior to ordering.  If you have any questions or want further information then please get in touch.